Sunday, 10 June 2007

Optimizing Conversions

Increasing sales by optimizing conversions is the primary function of an Internet marketer, but how do you do this? What is the process that will increase order conversions and how should resources be focused, both internally and externally? These are the questions I get asked everyday by leading companies and over the years I have found that the answer can be outlined by the following five points:

  • Company Credibility
  • Site Credibility
  • Product Value
  • Service Value
  • Transactional Trust

Let's discuss these five points from a very high-level and strategic point of view.

Establishing company credibility is by far one of the single greatest factors a marketer can do to sell more product. If you can not build into the consumer's mind that you are experts in your industry then selling your product will be a challenge. To establish company credibility you need to create synergy between your marketing department, customer service, fulfillment staff, and back it up with follow-up support, as needed. What should your synergy be - profit! You see regardless of product or industry these aspects of your business must be uniquely tied together through a very pronounced and unwavering focus on profit. Please do not think that by focusing on profit you are hurting your customer, vendors, or employees. The profit of a company benefits every stakeholder including those I just mentioned as well as the shareholders. Why - because a profit focused company will develop internal processes that will streamline costs, reduce prices for customers, increase order volume, and bolster the bottom line for shareholders.

Establishing Site Credibility is without a doubt a unique challenge. The primary areas to focus on and fully integrate into your site when establishing credibility is marketing, merchandising, technical, and customer service. Some tactical facets that need to be addressed are: overall presentation, speed of the website, navigation, search features, and content quality. One more thing - tie your advertisements into your site. If you do not you will create a disconnect between what the creatives that brought a consumer to your website and what your website may or may not have available. Another words don't set your customers up for a fall!

Establishing Product Value begins before you start selling. It comes through building equity in your brand. Is it costly yes. Will it produce an immediate return - no. Is it necessary yes and no! It really depends on the product and industry your trying to enter. Regardless, there really are some common and key elements you need to focus on before your customers arrive at your site to look at product. Focus on product photos, product description, product selection (colors, sizes, add-ons), inventory selection, price, customer testimonials, customer reviews and ratings, expert opinions, and any published product reviews. These elements are key in conveying to customers how "on top of the game" you are and customers will be more likely to transact with you if your look and feel shows them that you value them! Another words lead them to the shopping cart page by giving them the material they want and not what you think they need.

Establishing service credibility is probably the greatest concern (after profit) to companies. A friend of mine just came back from Texas and he said that everywhere he went people went out of their way to help him. When he went into a roadside diner they did everything possible to make sure he was having a wonderful dining experience even though he was eating a $5.00 lunch! Here is the point: if you offer service that creates a wonderful experience, it will be remembered and shared! Think viral marketing!

Establishing transactional trust means insuring the security of the customer's transaction, conveying that security, and making sure the customer understands that spending their money with you is safe. Guarantees and warranties will always help conversions and should be offered on every aspect of the transaction, including the product bought! What transactional trust tells the consumer is that the business that I'm spending money with will back me, will support me, will protect me, and for that I feel secure about buying from them!

Until next time!

Provided by danhagopian.blogspot.com

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Final Word on Link Building

Back in 2001 ~ 2002 and thereabouts link building was simple. If you wanted to rank for widgets, all you had to do was spam some guestbooks with links pointing to your web page with widgets as the anchor text.

Seriously, rankings were easier to pick than apples from a tree.

As Google’s algorithm advanced, search engine optimization professionals who were stuck in 2002 found their techniques to be ineffective and even counterproductive. Some SEO’s started claiming that links didn’t matter anymore, even though all evidence is to the contrary.

You see, Google is still running link based algorithms. Google, however, wants to count links which were meant to be legitimate “votes” for a web page. Google does not want to count links as votes if those links were placed on a web page for monetary reward, or as spam.

Google would ideally prefer it if website owners did not buy links.

Website owners, on the other hand, have an obligation to promote their sites and be responsible stewards of their investment.

So how do we buy links intelligently?

1. Buy links from websites which exercise editorial integrity.

Google themselves recommend webmasters submit to Yahoo! Directory, which is nothing more than buying a link.

From Google’s Webmaster Guidelines
:

Submit your site to relevant directories such as the Open Directory Project and Yahoo!, as well as to other industry-specific expert sites.

A few directories I recommend: Yahoo!, DMOZ, V7N Directory, Aviva and Umdum.

When evaluating whether or not you should buy a link from a website - whether it be a web directory, or any other site - browse a few pages or more. If they sell links to Viagra sites or debt consolidation sites, even though the site at hand has no connection to those topics, then it’s fairly obvious that the website owner is not exercising editorial integrity. Buying links there could trip a filter.

2. Vary Your Anchor Text

A good rule of thumb is to never buy the same link twice. If you are targeting “web hosting”, you can vary your anchor texts like so: web hosting provider, reliable web hosting, quality web hosting, PHP web hosting, affordable web hosting, etc.

One of the easiest filters for a search engine to put in place is one which detects and devalues links with identical anchor texts.

3. Buy Non-Keyword Links

One of the hardest things for the simpleton SEO to do is to buy non-keyword links. If only he could see for himself the rewards of those SEO’s who buy non-keywords links.

But of course, anybody can see those rewards. Just do a search on Google for the keyword of your choice, and then analyze the backlinks of the websites in the top ten. You’ll most likely discover that a surprising majority of those links do not contain keywords.

Click here. <- A fine example of a non-keyword link.

Domain authority rules the SERPs. It has for some time now. Don’t think of links for web pages; think of links for the domain and for establishing domain authority.

4. Avoid Site-wide Links

Footer links aren’t necessarily evil. They just don’t help as much as you might think, and footer links can trip those pesky link spamming filters.

5. PageRank Zero Can Pass Link Weight

Yes, PR0 pages can still pass link weight. In one test, I linked to a webpage with a made up word as the anchor text, from a PR0 page. On the basis of the PR0 link, the linked-to page outranked the linking page on Google.

6. Avoid Automated Link Spamming

People are lazy. Search engines love it.

Automated link spam such as referral log spam, blog comment spam and automated web directory submission to hundreds or thousands of web directories; these all have one thing in common. Automation. They most often duplicate spam and create patterns that are easily detected and devalued by search engines.

Sure, I know it’s tempting, but don’t do it. You might as well just send Google a certified letter confessing to your spam.

7. Image Links And ALT Text

Don’t forget about image links and the attached ALT text. From my experience, image links are not subject to all the scrutiny and filters that text links are subjected to. And ALT text is treated the same as the anchor text of a text link. Yummy.

8. A Link On A Page Is Not The Same As A Link On A Page

Search engines have the ability to see pages like a human would. Google is able to evaluate links with regard to their placement on a web page. Links that are placed in the footer or in an area that is unlikely to be seen by a human visitor carry less weight than links that are placed above the fold.

9. Do NOT Rent Links

One of the first things Google started looking at when they began being more critical of links is the age of those links. Links appear to not pass full link juice in the beginning. It’s like a link is on probation. Once that link stays where it’s put for a while, then it;s given full credit. Or I should say, the web page it links to is given full credit.

Rented links should not form the basis of your link popularity. Permanent, stable links should account for 75% or more of your link profile.

10. Google Tells You Where To Get Links

Do you want to rank for web hosting? Get links from these sites, especially those first ten.

Google has patent’s for algorithms which rerank results based on links within the initial subset, and Google shows you that initial subset.

In Summary

Links remain the most important part of any search engine marketing campaign. Links are SEO. The difference between link building in 2002 and link building in 2007 is that the search engines are better equipped to evaluate those links, and this forces website owners to up their game.

Keep building links, just be smart about it.

Provided by GeekProfit.com

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